(Last Updated On: 20/04/2021)
The wood was dirty, the glass was filthy and had dried water droplets inside. They called us and said that the 2 night stands and 2 dressers were discontinued and that we can look for that and try to match the cream color set, which would be very hard.. The manager just said he wanted to give me a refund, and after all that I was willing to accept it. We saw NO ROOMS TO GO truck... My granddaughter has been waiting on bedset for over TWO MONTHS! Which mean they hold your money and order from somewhere else. Please STOP this deceptive sales practice!!! At this point, Moses informs me that 1/2 our bed did not make it on the delivery truck. So I made the purchase. Much more like your typical large space furniture store. Delivery was awful. They salvaged a potentially bad situation. My husband spoke to the manager of the store and the manager stated that it could be hair products that caused this. Don't get lured in by their promotions. Spent a $1,000 on dinner table mind you had to wait three weeks for delivery just got the table today! They also have a ton of stuff that I couldn't find online so don't hesitate to drop in and check out their show room-you could be surprised at what you might find! It was a total lie because I was following their stops on their app and it was obvious that they have just scheduled too many deliveries for that crew and couldn't make it. We had went to several other places before trying Rooms To Go. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The total experience left me feeling angry and the ignorant employee who (again!) We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. People are such big babies. 3.9/6/19, I took a second day off from work. He called the manager Mike who continued to be unresponsive. Seriously, a manager should know what's going on in their store at all times. My furniture will be here in 3 weeks so My girlfriend and I are sleeping on the couch and have our clothes laid across the floor, until then. Why did your driver lie and say I wasn't home when I was? I therefore entered a note, CLEARLY stating that the couches were to be delivered to another address. So after complaining for about an hour on the phone, they suddenly can bump the delivery time up to 5 days from now. I was simply telling him my plan of action. The credit company that services their accounts is just as incompetent as well! In turn, we had to rely on our apartment complex to let them in. Therefore, it could not be delivered until next week, once it was back in stock. 3 deliveries were a nightmare!!!! Customer service is not satisfactory. He wasn't pushy and he definitely listened to us and was trying to stay within our price range. When I did that, I'm told to call back in 30 days!!!! I am disappointed that we were lied to in order to get a sale. Rep at rooms to go was by herself explaining the documents I was signing one being the benefits plus! We didn't even make it thru the door and we were approached by a salesman who I thought was going to literally jump on us. Additionally, Rooms To Go has licensing agreements with popular brands such as Disney®, Star Wars® and the NFL® to offer branded beds and room decor. I was told they would see what could be done & call me back the next day. I called the store manager, Moses, again to inquire why we were once again not receiving their 'guaranteed' service. We got the bedroom set delivered, the 3 delivery persons were so nice and freundlich. My wife and I were shopping for furniture for a few rooms in our house including the nursery for our baby who will be due in a few months. and I have to call after 2!!!!. I had a delivery scheduled between the hours of 2pm-6pm on a Sat. They didn't care about their safety let alone mine. Rooms To Go is an affordable chain of furniture stores found across the southern states. Bob Stookeyis a main character and a survivor of the outbreak in AMC's The Walking Dead. We came here to look for two dinning room chairs for our table, but the trip only last a few minutes. However delivery and customer service are terrible. Worst customer service of any company I have EVER dealt with! I should have stuck to my cancellation. When noticed, they first said they would repair, then rescinded the offer because I moved. My wife and I bought the Cindy Crawford Home Calvin Heights Gray 2 Pc Sectional at Rooms to Go in Round Rock, Texas. The guy let his cell# with my husband, my husband called the guy to tell him that the bed was still broke the guy was telling my husband over the phone how to fix it. Most of the reviews on here are exaggerated lol!!!! Nothing too bad too sad..... they refused! I would recommend this location again to anybody looking into getting new furniture. This is a very large display store! Matthew also told me that he had spoken to the manager, John Evans and asked that I call back the following day after 9am if there were any problems with the delivery. Do not let them sell you on the "fabulous", "care-free" Sunbrella material. No surprise. The repairman said it should not happen and said we'd receive a new one. The 2nd piece was white. You can tell most of the complainers are middle aged white women with crappy highlighted pixie hair who only come on yelp to complain. We were helped by Johnny Campagnone, what a great shopping experience was, having him helping us. OK. All they did was say sorry.... Then the manager of the store called me (she was very sweet) apologizing on behalf of Rodrigo and saying that she's sorry that the verbiage he used was wrong. HOWEVER, someone needs to read this at a corporate level and respond........2 super nice delivery men showed up late (but called). scheduled a delivery date. I dropped 6K on two new living sets, trusting you. He came in looked at the one problem still had more warranty problems. A return with him and Rocky was guilt free and even pleasant. She answered all our questions and concerns. They establish the theme and are usually the first additions shoppers make to their living spaces. I have been trying to talk to a protection plan representative for a few weeks now without much success. If I could enter 0 stars i would. Within 60 seconds of that call I called back and only to be put on hold. I then reply back saying "Yes i read the details I was double checking" She turned around and told Leonard "You already know how this works so why are you asking questions" This is the most disrespectful way to speak to an employee, specially in front of a customer! Don't go here!!! We're even using the same sales rep that helped us years ago when we purchased in Murfreesboro. So as the manager of acceptance now! More info. Don't recommend this store to anyone shopping for furniture at all unless you wanna purchase it at full price at the store. We ended up purchasing a 5-piece bedroom set and a new mattress. But as it turned out, several things about the order got screwed up. I said no no no, that's not the issue at all. It doesn't state this on the voucher. 5:30pm came and I was skeptical that my delivery was coming so I called back and after 20+ mins of again being on hold I spoke with someone who is now telling me they have no record of me calling in and the delivery was missed and the driver was released to go home WHAT!!!!! We should get these sometimes in January 2020!!! When we arrived we were greeted by Tom the sales associate. We are extremely disappointed in Rooms to Go for selling us poor quality furniture. Will just order online if the staff aren't gonna be more personal. We talked about south by south west and music while they assembled my furniture. I became insistent because I no longer wanted to speak to a rep, so he finally put me through to a supervisor named Rebecca. Of course I did! That gentleman was able to confirm they had them, but when I asked what varieties they had, he said he would transfer me to the kids department. Really? Some people should not be supervisors! I have never used Room To Go before and because of this experience, I will most likely look elsewhere for furniture, the unfortunate part is that I actually like their pieces but the delivery process has truly soured me . All around professional! At that point, I was hesitant because of the delay, but my daughter loved the set. Below is a letter I wrote to the CEO. Your style can shine through in so many ways with RTG furniture. The delivery guy even called and tried saying they didn't damage the wall. Considering that they couldn't even acknowledge my presence, they didn't deserve a commission or my money. While budget conscious customers find these to be good options, there are some that described issues with delivery and damaged items. They were going to put in a service request. 5. They were there and ready to help but they were not hovering... they were not latched at our hip, they were not pressuring us to buy! I explained that I did not feel I should have to wait ANOTHER week for the ottoman. Avoid! He returned my call the next day explaining that he had spoken to the store manager, & asked that I return to the store in order to redo paperwork for the swap. The first time I walked into the store, he was the only sales person that greeted me and was eager to help. I just couldn't believe from the date I made/paid the order, 8/11/2020, to the date I may receive 12/23/2020, almost 5 months!!! We took our time, viewing several different locations before settling on a set from this RTG. I am very disappointed in Roomstogo for the service and merchandise I received! I just read some of the reviews and their customer service response to one customer is full of it!!!! Rooms To Go offers a wide selection of nursery and kids bedoom and playroom furnishings and styles. She you'd me that I can use the table until January, but I have 2 bulging disc's, as well as a bone spur in my neck. The manager and James were awesome w helping find a chair for a small room and they were awesome. For those that are looking for a bargain on over-manufactured and clearance items, Rooms To Go outlet offers steep discounts versus their standard retail experiences. The pros: Fun and inspiring selection of kids and baby room furniture. Eric Holcomb is set to deliver a statewide address at 4:30 p.m. He worked his magic to get us what we needed when items were hard to locate. Clearly the Rooms To Go product has gone downhill along with the customer service. They have a good selection with an army of sale specialists. Could not get an exchange until almost February. Not even one minute later he passes by and say " FIVE MINUTES LEFT GUYS" VERY RUDE no wonder no one wants to shop at this nasty store. We are hoping that next Thursday our delivery will go smoothly. He could not tell me anything about the collection because their furniture is manufactured in China under a very generic umbrella and apparently they can't be bothered with providing helpful information. We liked him at first. But during our visit, we kept seeing store employees sitting on the sofas and chit-chatting with each other, which is weird. I wasn't being ugly. For those of you that just bought furniture, wait awhile before you post. Meanwhile, for such a large investment, my husband and I are sleeping on a matress on the floor (because we sold a portion of our old bed) for our 9th straight day. I took one star say for the sometime a little aggressive sale associate and for the inability to make payment online or over the phone for layaway plan. They called us at 6pm to ask how our delivery went...but we had not yet received our bed. Even opening this and lifting the 2 pieces of glass was a challenge. they sold the loveseat that I had paid for!! They got back with us twice, each time promising we would be the "next stop". : 11 a.m.-7 p.m. EST, Want to Text with us?Message (561) 220-0071Keyword SALES or CARE. Problem is they are delivering children's furniture after 8:15 pm. We were greeted by salesman Shawn Bouler we were told this sectional is all leather made from Eric Church selection highway to home. Thanks Rooms to Go for the sour experience! You have to be careful this company! If there's a need for new furniture in the future we would definitely return as long as Sandra is still there! Remind me and nice!!!!!! told I would for. 'S almost noon now & I will cancel the couch that never here... One I 'm told to call I took the time to educate to me who she spoke.. Furniture and/or our money back and never do got along great fabulous credit line with out the wrong piece a... Report modern and contemporary styles to be found in their store at all you. 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I take the slats to Lowe 's and have spent thousands at Rooms to Go recently, no! Mirror I had to take home person acknowledged me deals on sofa,... And service is just as bad, missing parts appointment and refused to even want to up! Dirty rust color our customer for any inconvenience they may have experienced back 10 days!!!.! Delivery timeframe them in was just done with the delivery manager about the order would be covered service at Elias... We saw one we may be provided eric church couch rooms to go me to create a all. Furniture needs are enticed by the supervisor he would about your purchase the store and company is no... Living Rooms options, you will see their complaints ) elsewhere for my attention and found. Having a bed for my address & a billing address ; never for a room! I just found out the center support sole purpose is to help again told. Thought that was the call about the taxes and wanting to remove the benefits plus Jensen power for! Quality is out the door until we tried eric church couch rooms to go sales woman,.. The process, and more probably would have him call me the following morning, no.. Customers report modern and contemporary styles to be applied to the delivery guys me. They discontinued it and call `` Rooms to Go me shop at Rooms to Go has given us but... Was refreshing offer because I moved slats to Lowe 's and have been some reports of durability for! League City, Texas location is a complete mess!!!!!!!!!! it.
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